How do I contact My Cosmo App support?

You can email us directly at info@mycosmo.app with your issue summary, steps to reproduce, and device information.

What information should I include in my support request?

Include an issue summary, numbered steps to reproduce the problem, what you expected versus what happened, your app version, device/OS information, and network type (Wi-Fi or Mobile).

How quickly will I receive a response?

We aim to respond to all support requests as quickly as possible. Most inquiries are answered within 24-48 hours.

Is My Cosmo App free to use?

Yes, My Cosmo App is free to download and use. You can access daily horoscopes, astrology insights, and various features without charge.

My Cosmo App — Support

Get help fast. If you're stuck, email us directly and include the basics.

Contact support

Email: [email protected]

Compose email

What to include

Issue summary (one sentence).
Steps to reproduce (numbered).
What you expected vs. what happened.
App version and platform (iOS/Android), device model, OS version.
Screenshots or screen recording if possible.

Quick checks

Update the app to the latest version.
Restart the app and your device.
Try on Wi‑Fi and mobile data.
Reinstall if needed (make sure your data is backed up).

FAQ

Where do I find the app version?

Open the app → Settings → About. Include that version in your email.

I didn't get a verification email

Check spam/junk, then add [email protected] to contacts and request it again.

App crashes on launch

Update the app/OS, restart device. If it persists, email us with device model, OS, and when it started.

How do Dream Interpretations work?

Submit your dream details through the app, and our experts will provide a professional interpretation within 2-5 hours. The quality and depth of interpretation depends on how detailed your dream description is. You can make up to 3 requests in the last 24 hours.

I haven't received my dream interpretation

Dream interpretations are delivered within 2-5 hours. Check your app notifications and ensure you have internet connectivity. If you've waited longer than 5 hours, contact support with your request details.